When at the counter, I was told AGAIN that the property was under inspection. When returning at 4pm, the line grew tenfold. I thought to myself, what is an hour going to do if it weren't ready? But I patiently waited and returned at 4pm. As we stepped up to the counter, we were told the property was under PI status, or inspection, and were told to return at 4pm. While waiting in line, I overheard the party in front of us receive early check in at no fee. We traveled all day and arrived at Big Bear Vacations at 3pm and inquired about early check in. The experience was so horrible, I wanted to make sure the review wasn't buried elsewhere*** I rarely give negative reviews, if any at all, however this experience was truly unacceptable. ***This review was from an experience in February 2019 booked via AirBnb. Now is the time to mention I had a friend who owns a cabin down the street (which is why we picked. Staying calm, I obliged.Īfter getting to the cabin, we realized the driveway was covered in 2 feet of snow. And when asking for a comped late check out, was told "what do you mean? you are checking in now". I rarely give negative reviews, if any at all, however this experience was truly unacceptable. The experience was so horrible, I wanted to make sure the review wasn't buried elsewhere***
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